New solution centralizes resident requests and communication for improved response
The City of Fort Myers has partnered with CivicPlus, a public sector technology company, to implement FixMyFort, a new online system that allows residents to submit and track service requests related to infrastructure issues.
Built on a technology platform known as software-as-a-service (SaaS), FixMyFort allows the city to ensure all service requests are tracked, managed and resolved in one place, enhancing service efficiency and transparency throughout the community. FixMyFort enables residents to report issues on the go, track progress and receive real-time updates from the respective departments handling the request.
“We’re thrilled to launch this new feature for citizens to easily and quickly submit requests that help city staff address and resolve any issues in a proficient, transparent manner,” said John Lege, assistant city manager. “Residents can simply take a photo of a pothole, submit it with the location and be notified when it’s fixed.”
The free mobile application, FixMyFort, can be downloaded to iOS or Android devices. Requests can also be submitted on the city website, fortmyers.gov, by clicking “Report A Concern” on the home page.
CivicPlus Vice President of Product Management Aaron Pierce said, “CivicPlus is committed to providing local governments with innovative solutions, and we’re proud to partner with the City of Fort Myers. By empowering residents to report issues directly from their device of preference, it’s easier for leaders to address community needs effectively, build resident relationships and boost operational performance.”
To learn more about FixMyFort, please visit fortmyers.gov/fixmyfort.
About the City of Fort Myers
Incorporated in 1886, the City of Fort Myers is committed to providing exceptional municipal services to residents, businesses and visitors in a fiscally responsible manner while preserving the City’s rich history, diverse culture and charming lifestyle. To carry out its mission, the City of Fort Myers strives to provide economic opportunity, personal growth and a high quality of life surrounded by a beautiful natural environment, while fostering an atmosphere where citizens and businesses can thrive. To learn more and get involved, visit fortmyers.gov.
About CivicPlus
Thousands of high-performing civic leaders rely on CivicPlus as their trusted partner for impact-led government. With CivicPlus, leaders can finally overcome the perpetual tradeoff between the demand for better services and the realities of operational resources, leveraging the unique Civic Impact Platform to deliver both unmatched end-to-end automated efficiency and truly unified, delightful resident experiences.Backed by over 25 years of experience and leveraging the insights of more than 900 team members, our solutions are chosen by over 10,000 organizations and are used daily by over 340 million people in the U.S. and Canada. For more information, please visit www.civicplus.com.
